Get in Touch With Us
Got a question about one of the poker sites we cover, spotted something that needs updating, or want to tell us we missed a detail on a bonus? This page explains how to get in touch and what happens once you do.
The Best Way to Reach Us
Email is the most reliable channel for contacting the Poker team. Write to us at [email protected] and a real person will read your message — we don't rely on automated replies to stand in for a genuine response. We aim to reply within two working days, though it can take a little longer during busier periods.
Telling us what your message is about upfront — a review query, a correction, a partnership enquiry — helps us route it to the right person and get back to you sooner.
What You Can Contact Us About
- Questions about our reviews — If anything in our coverage of sites like Coinpoker, Bovada, Ignition or the others we rank is unclear, or you want more detail on how a welcome bonus works, ask us directly.
- Corrections and updates — Bonus terms, deposit methods and licensing details change. If you spot something on the site that looks outdated or inaccurate, we want to know so we can check it.
- Suggestions for coverage — If there's a poker room, payment method, or state-specific angle you think we should look at, let us know.
- Commercial and partnership enquiries — Poker may earn a commission when readers sign up through links on this site, and our rankings are never for sale — placement is not influenced by commercial arrangements. If you represent an operator and want to discuss a partnership, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling to keep gambling under control, mention it in your message and we'll point you towards support resources, including the National Problem Gambling Helpline at 1-800-GAMBLER.
What Happens After You Send a Message
Every email is read and answered by someone on our editorial team. We check the details in your message against our current research before replying, particularly for anything touching on bonus terms, payment methods or licensing — these can change quickly across the online poker industry, and we would rather confirm than guess.
If your question relates to a specific site's ranking or comparison — for example why one operator sits above another on our other poker and casino coverage — we can walk you through the factors that went into that placement.
Before You Write In: A Few Things We Can't Help With
We're an independent review and comparison resource, not an operator. That means there are some things outside what we can do:
- We cannot access, close or verify your account with any poker site listed on this page — that has to go through the operator's own support team.
- We cannot process deposits, withdrawals or bonus credits on any site's behalf.
- We cannot guarantee outcomes, winnings or approval for any promotion — poker involves real financial risk, and no bonus or offer changes that.
For anything account-specific, your quickest route is the support channel on the operator's own site.
Playing Responsibly
Online poker for real money is available in the US only where a site is legally licensed to operate, and only to players who meet the applicable age requirement — 21 in most regulated states, 18 in a few. If you are contacting us with a responsible gambling concern, please treat that as a priority in your message, and consider reaching out directly to the National Problem Gambling Helpline at 1-800-GAMBLER, available around the clock. Gambling should never be used to cover financial pressure or as a way to chase losses, and no one should stake more than they can comfortably afford to lose.
Ready to Send Your Message?
Whatever the reason for getting in touch — a factual query, a suggestion, or a concern — we read every message that comes in and aim to give it a proper answer, not a template reply. Email us at [email protected] and we'll follow up as soon as we can.